What Do I Do When The Sounds or Movies Won't Work Right?

Help for PC, MAC and Web TV users.


We use 4 types of audio/video formats on our site. One is .wav, another is .ra/.rm/.rm (streaming Real Audio) the third is .mid (midi) and the 4th is .mpg. We only have a few midi files on the site, the rest are .wav, .rm files and .mpg files. The video movie format we use is MPEG. There are a number of reasons that our sounds/videos may not play or sound right on your PC. The majority of people do not have trouble, but this page is for the few that do. I hope I can help with the most commonly encountered problems here. If you have any additions such as something you have found to work well on another OS or browser, please let me know.

NOTE: Most newer computers will be able to play all of the files with no help. Most of the following instructions are for those with OLDER computers.

First, you must ask yourself the following 2 questions: 1. "Have I EVER heard .WAV files, midi files or streaming Real Audio files play on my computer before"? Have I ever seen an MPEG movie before? If you have never heard sound files before, you either do not have a sound card installed (such as Sound Blaster, Turtle Beach, etc.), you do not have speakers/headphones, they are not plugged into the right places, or you have incorrectly installed the hardware or software for your sound card. And 2. "Does my browser normally call up a "player" when I click on the sound clip I wish to download, (or ask me if I wish to save it to disk"?)


If your browser is configured correctly, a player such as Windows Media Player or Sound Recorder (the players supplied with all computers that have Windows as the operating system), will be automatically called up and you will click on the play button to play the file after it has downloaded. With this setup, sounds will only be sent to the player. When the player is closed, or the next sound is downloaded, the previous sound is lost unless it is downloaded again.

How do I set up my browser to play .wav, .mid, .mpg and streaming RealAudio (.ra/.rm/.rm) files?

  • If you use Netscape, you may to follow the following procedure for these sound files:

    WAV files - NOTE: Most newer versions will automatically play .wav files without you having to do anything. However, if you run into problems, go to Edit/Preferences the click on Applications, click on the first item under the descritpion heading and click the down arrow on your keyboard, scrolling down the list. You will note that in the gray area underneath under FILE TYPE DETAILS, descriptions will change with each item selected. Scroll down the list until you see "audio/x-wav" next to MIME TYPE, and click so that the blue bar lights up that row. Under HANDLED, you will see what application is set to open that file type. If you need to change this, Click on EDIT. Browse for the application you would like to associate with it, and click ok. A good choice is mplayer.exe or mplayer2.exe which is located in your main windows directory. Other choices might be: "Sound Recorder", it has the filename soundrec.exe and it is located in your main Windows directory. These are the 3 most commonly used players, and it does not matter which one you choose. Remember, you must fill in the full path name in the window below "launch the application", not just the .EXE filename. So, it should look something like c:\windows\mplayer2.exe
    Hit ok to save the settings.

    Image of Sound RecorderImage of Media Player

    Streaming Real Audio Files - You must download and install the Real Player to hear the streaming files on our site. You may then need to associate either the .ra, .rm. or .rm extensions with the Real Player in the Netscape browser using the above described procedure. Download the current Real Player at:

    Real Audio Player Download

    Image of Sound Recorder

    Midi files: Follow the same procedure as .wav files, choose the player Windows Media Player (c:\windows\mplayer.exe).

    MPEG video movie files: You must associate the .mpg extension with the program Windows Media Player, just as you did with the .wav file format. Most of you using Windows should already have a player which supports this format in your computer. Windows Media Player is usually found in the C:\WINDOWS directory with the filename: MPLAYER.EXE or MPLAYER2.EXE. To have your browser call up this player, you must first associate it with the file type video/mpeg. In Netscape you do this by choosing Options/General Preferences/Helpers then scroll down to the file type "video/mpeg", highlight it, then in the gray are below check off "Launch The Application", then below that click "Browse" and navigate to the c:\Windows directory, browse for mplayer.exe file, double click it so its path pops into the white box, then hit ok. Now when you click on an MPEG file, this player will come up to download the movie, making it ready for you to view.

  • AOL 4.0 PC USERS (Wav/RealAudio Streaming):

    AOL 4.0 uses Internet Explorer as it's web browser, with a few customizations of their own thrown in. You should have no trouble hearing .wav files, as the browser will bring up Windows Media Player automatically.

    RealAudio: If you have never downloaded the RealAudio player into your computer, you may need to do this to hear .ra (streaming clips) of which there are many on this site. You may download the current Real Audio player at:

    Real Audio Player Download

  • AOL 3.0 PC USERS:

    When you click on a sound file, AOL calls up an icon of a speaker in the upper left hand side of your screen, and you see a blue bar at the bottom of the page moving from left to right showing how much of the file has downloaded thus far. When the file is downloaded, it automatically plays. You may then play it again by clicking on the speaker icon. The AOL browser is configured to save to the player.

    Real Audio: Try following the directions above for version 4.0. If this does not work, you are encouraged to upgrade to the current version of AOL.

  • Internet Explorer for Win 95/98 Users (wav files):

    Below is the procedure for making sure your settings are correct to hear sounds and see videos in IE 4/5. If you have a new computer, chances are they have set it up for minimal "fun" and you will not be able to hear sounds unless you change these settings:

    Click on View/Internet Options/Advanced. Scroll down to "Multimedia", and make sure there is a check mark next to ALL options (5). Hit APPLY, then OK. 4.0 and higher versions of IE DO NOT give you the specific option of associating a player with a file type.

    For RealAudio files, follow the instructions for playing Real Audio on AOL 4.0 (above).

    Older versions of IE: Click on View/Options/Programs/ go down to Viewers, and click on File Types. Scroll down to "Wave Sound". Down in File Type Details, it should say "Opens With: Soundrec32". If you want to change from this default Windows player, hit Edit, then at next screen hit Edit again, then browse for the file you want, then choose it so it appears in the window titled "Application Used To Perforn Action". Hit OK about 4 times to get out of all the menus.

    OK, I've done all that, and .wav files still won't play right!

    If they will not play, or do not sound right after following the above procedure, it may be because you have an older sound card. We have help for you!! We have a player that should play our files which can be downloaded at the bottom of the next paragraph. (NOTE: It cannot be hooked into the AOL browser, but there should be no need as it appears there is no trouble hearing sounds on AOL 3.0 for the PC). It is a very simple player, SO simple, it doesn't even come up on the screen after you download a sound. There are no buttons to press, it simply plays the file one time as soon as it is downloaded. It is called "Windows Play Any File, or WPLANY" and has the filename wplany.exe after it is unzipped. The zip file you will download is called wplny12a.zip. After unzipping, follow the above instructions under "How Do I set up my browser to play the files"?, and browse for the file wplany.exe.

    Remember, you will NOT see this player come up onscreen, it will just play the file one time automatically. To hear the sound again, you must re-download the sound. To hear it multiple times, it is easiest to configure the browser to save to disk (see above), where you will then later (offline) double-click on the filename in File Manager/Explorer to play. To configure your computer to call up WPLANY when you double click a .WAV file in File Manager/Explorer (after it has been unzipped), open File Manager, select 'File' and 'Associate...' from the File Manager menu bar. In the box 'Files with Extension:' enter 'WAV'. Tab to the 'Associate With' box and browse for the file wplany.exe. Double click this file, then click on 'OK'. Again, make sure it is the full path, not just the .EXE file. You have now told File Manager to call up WPLANY when you double click on a .WAV file in File Manager which will in turn play the file. To stop a file currently playing, double-click on the file name again. You can Download wplny12a.zip here. If it still doesn't work, then there is probably something wrong with your computer in some obscure way.

    The Bewitched Jukebox

    Make sure you have a player configured in your browser as per the above instructions. You must have your browser set up to accept cookies (most accept by default, so you shouldn't have to do anything). If you get a box that comes up asking if you would like to accept the cookie, click YES. This alert box can be turned off under PREFERENCES in your browser options. Our cookies are safe to accept - they are made with sugar and spice and everything nice ;-) AOL members: AOL sometimes has a sticky cache, so keep this in mind as you use the jukebox - you will have to hit the BACK button after each sound plays to return to the jukebox on the AOL 3.0 browser.

    Mac Users:

    We can supply you with a player that will play our .wav sound files if the one you currently have does not. If you are an AOL user, it cannot be hooked in to automatically play the files while you are on our site, but if you manually save the sounds by doing File/Save/ after the file has downloaded (but not played, since it won't) you can use the player we have supplied to play the sounds later in the computer. If you use Netscape or another browser, you may hook the player in using the above instructions under "How do I set up my browser to play the files"? as a rough guide.

    SoundApp requires at least System 7.0, Apple's Sound Manager 3.1 or greater, the Drag Manager (aka Macintosh Drag and Drop, part of System 7.5) and at least a Macintosh with a 68020 or a Power Macintosh processor.

    SoundApp can play or convert files dropped onto it in a variety of formats. In addition, it supports Play Lists which are lists of sound files that can be saved for later usage. Files in a Play List can be played or converted as a group or individually. SoundApp supports a randomized shuffle playback mode and repeated playback of Play Lists.

    You can download SoundApp 2.2.3 from here in two formats. Select the one you can use with your browser. SoundApp is distributed as a fat binary for 68000-based and PowerPC-based computers.

    BinHqx (829K easiest to convert using most WWW browsers.)
    MacBinary (610K only if you know what to do with it.)

    Note: Depending on how your Web client is setup, you many need to convert the downloaded file (uncompress it) with StuffitExpander a free program from Aladdin Systems. Click the link here to download Stuffit if necessary.

    Once uncompressed, it will have a nice icon. You can then drag your downloaded Bewitched sound files onto SoundApp in the Finder to play them. SoundApp has an option to change the file type and creator of the file so double clicking on them will automatically run SoundApp.

    Note: If the file you get is a TeachText/SimpleText file, it means that either your browser is setup incorrectly or the system administrator has upgraded the server and forgot to update the mime.types file. However, you can still drag the file to StuffitExpander to convert it. If your browser displays the file as a text file, try clicking on the link and holding the mouse button down until the popup menu is displyed. Then select Save this Link as... to save it to a file. Then drop the file onto Stuffit Expander.

    If you don't have Sound Manager 3.1, you can fetch it from here. However, Sound Manager 3.2 is included as part of System 7.5.3, so the Sound Manager will not need to be installed if you are using that System 7.5.3 or later.

    For more info on the SoundApp program and the file formats it supports, click here.

    MPEG Video Movie Files: You must have both Quicktime AND the Quicktime MPEG extension. You may download the most current version of Quicktime here and you may get the MPEG extension here.

    Web TV Users:

    .wav and .mid (midi) files will play automatically. RealAudio used to be supported until MICROSOFT bought the Web TV company - they then stripped out this capability!!! So, as it stands now, RealAudio is not supported on most Web TV models, but may be added soon due to all the complaints, so keep on trying.

    MPEG movies: MPEGS do not play correctly on Web TV Classic since there is not enough RAM to download the clips to. What you see is the clip "streaming" and the quality is very poor. Web TV Plus owners may have better luck, though I have not tested this yet. It depends on how Web TV has handled the memory allocations in the Plus version.

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